When you start a dollar store there is absolutely nothing worse than having a customer begin a tirade about not receiving the correct change after paying for their purchase. It probably starts with a quick ‘you gave me the wrong change’ statement, but soon escalates as the cashier says everything was done correctly for that particular dollar store sale transaction. The once soft spoken shopper begins to speak more loudly to help everyone in or close to your store to hear about the misdeed. Then as you approach the cash register the shopper become even more indignant that you aren’t willing to simply pull out $20 or $30 in cash to make them happy with the change they receive.

Only after you shutdown the cash register to close it out and verify is the truth known. No matter who was right or wrong, this incident damaged your relationship with your shopper and probably made others shopping in your store very nervous and uncomfortable. All of this over a simple dollar store sale transaction. This is not the type of issue you ever want to face when you start a dollar store. To help prevent this type of issue, please read on.

Tip #1) Leave the cash payment lying crosswise on the cash register drawer. While there is some risk associated with this tactic, it is a foolproof way of making sure each cashier can see exactly the payment they have received. Be sure your training focuses on maintaining an eye on those bills until they go into the cash register and the cash register is closed.

Tip #2) Count the change back to yourself before presenting it to the customer. Make sure your cashiers know to count the change to themselves as they pull it from the cash register. This is one way to reduce the risk of wrong change being made.

Tip #3) Carefully and completely count the change back to the customer. Cashiers need to verify their change counting by counting the change back to the customer. While many retailers allow their employees to hand back a wad of cash while telling the shopper that’s their change, don’t allow that shortcut to occur with any dollar store sale made in your store.

Tip #4) Hand the receipt and the bagged merchandise over to the shopper after you place the bills in and close the cash register drawer. And of course, end with a ‘thank you’ as well.

If you start a dollar store it is important to train every cashier to this process. Never allow a new employee to start work until the training has been completed. Make them go through a few practice sales transactions to verify they understand exactly how you want things done. Formalize the entire dollar store sale transaction by counting the change.

To your dollar store success!

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